IBM C.School is a digital learning platform designed to help improve the core competencies and support the career development of IBM Communication & Citizenship professionals. Through the platform, C.School provides a range of learning modules that teach relevant skills, processes, and tools associated with their everyday responsibilities.
Collaborators
Jean-François, Mark Bryant, Michael Lo, Madeline Petersen, Matt Hemsing
Contribution
UX Design
Our design team’s initial task was to design an underlying, scalable structure as C.School was expected to hold a diverse range of learning modules. To build this structure, we used a combination of components from IBM Carbon Design System for the platform’s shell (homepage, introduction page, deeper content page) in addition to our adapted components which pulled and merged elements from the design library to address specific edge cases unique to learning platforms.
The case study pattern adopts a long-form reading approach informing Communication professionals of the Corporate Social Responsibility initiatives that IBM is involved in. In conducting user testing sessions with Communication professionals, we discovered that learners were unfamiliar with the jargon frequently used in these initiatives. Therefore, we added a hover interaction—represented by highlighted words—for learners to surface supplementary content specific to each case study. ◾